Refunds and support
OpenQuok Cloud refund policy for the social scheduler — 7-day refund window for unused billing periods, how to contact support, and self-hosted billing.
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Overview
Cloud charges go through Stripe. Cancel anytime from Billing to stop the next renewal. Cancellation does not automatically refund the current period.
Refunds
Within 7 days of payment, you can request a refund if you have not used the product during that billing period. This window matches our Cloud trial length — evaluate the scheduler during the trial, then contact us within seven days of your first charge if you paid but did not use the product.
How to request a refund: email admin@openquok.com from your account email. Include your workspace name, the billing date, and a short note that you did not use the product during that period. We process eligible requests through Stripe.
If you have used the product during that billing period (connected channels, scheduled or published posts, and similar product use), contact support. We will work with you on a fair resolution, but a refund is not guaranteed.
Note
Self-hosted deployments are not billed by OpenQuok Cloud. Refund and invoice policies for a private install are yours (or your vendor’s).
This is OpenQuok’s written refund policy for Cloud billing. It matches the refund answer on the public FAQ and Pricing page. Our Terms of Service apply where they are more specific (for example mandatory consumer rights in your country).
How to get help
- Billing, invoices, plan changes — workspace owners use Billing and the Stripe portal first (cards, invoices, cancel).
- Product questions — Overview and Quickstart.
- Talk to a person — join the OpenQuok Discord and describe the workspace, plan, and what you already tried.
- Email — admin@openquok.com. Company address and phone are on About.
Do not paste programmatic tokens, Stripe secret keys, or provider app secrets into Discord or email.